Privacy Policy
Last updated: December 2024
1. Introduction
SERPA Africa ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact details (email, phone number, address)
- Company name and job title
- Payment and billing information
- Communications and correspondence with us
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our website
- Referring website addresses
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process transactions and send related information
- Respond to your comments, questions, and requests
- Send marketing and promotional communications (with your consent)
- Improve our website and services
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Service providers who assist in our operations
- Business partners with your consent
- Legal authorities when required by law
- Affiliated companies within our corporate group
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
- Withdraw consent at any time
7. Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
SERPA Africa
28 Aintree Crescent, Borrowdale, Harare, Zimbabwe
Email: privacy@serpa.africa
Phone: +263 718 592 096